Policy Detail

Jetstar Cancel Flight Refund: Know Your Rights And Claim Your Money Now

A complete Guide of cancelled jetstar flight refund policy

Table of Contents

Most feared travel scenario: you purchase a Jetstar ticket, arrive, and learn that your flight has been delayed, or worse cancelled. Or you discover that your close family member is denied boarding. Frustrated, right? This article will tell you what to do in such cases. Will you get a Jetstar cancel flight refund? Are you eligible for compensation? Let’s find out. Call us at +61-1800-718-568 (OTA) to request a refund.

+61(1800)718-568

Details of Jetstar cancel flight refund

If a delay or cancellation happens within 72 hours of your scheduled departure time, resulting in a three-hour or greater modification to your scheduled departure time, the airline will re-book you on the next available flight that is acceptable to you at no charge. If you decline to fly, you may be eligible for a Jetstar cancel flight refund.

Scenarios of you getting a refund because of your airlines fault are:

Delays: The flight is more than 3 hours.
Cancellations: Your flight was cancelled by the airline due to reasons under airlines control.
Overbooking: High customer traffic leading.

Read more: How to change flights on Jetstar Airlines?

You are eligible for Jetstar cancel flight refund in below cases:

Airline made a significant change in your flight time because of their internal issue such as a departure time extended by more than 3 hours.
Airline made a significant change in your flight time because of the reason out of their hand such as bad weather, then the airline will not rebook you, but You can terminate the flight and receive a full refund.
In spite of you having the confirmed booking you were not given a seat due to commercial overbooking (Extra seats were sold during holidays even though there were no available seats).

Only eligible passengers are eligible for Jetstar cancel flight refunds when the airline cancels their flight. The whole fare money is refunded if you have not initiated your travel at all. If you have used half of your ticket, then the half fare will be paid.

3 pointers explaining Jetstar flight cancellation refund policy

These key points explain when you are eligible for a Jetstar cancel flight refund when you cancel your ticket voluntarily:

Passengers with refundable tickets are eligible for a full refund even if they cancel after the risk-free date.
With normal fare or non-refundable tickets, you can receive a full Jetstar cancel flight refund. However, customers have 24 hours from the time of purchase to cancel their ticket. The only exception to this rule is when the departure date is seven days away.
Tickets acquired through unlawful portals are not refundable.

Jetstar flight cancellation compensation

The airline is responsible for transporting you to the said destination on said time. But there are circumstances where the airlines are not able to do so. These kinds of situations include bad weather, mechanical problems of aircrafts, operational concerns, personnel problems,etc. Which is why the timely departure and landing are sometimes not guaranteed.

You can also read: Check out the Jetstar flight cancellation policy and learn how to request compensation.

When will you get Jetstar flight cancellation compensation?

But remember that not all scenarios will get you compensation. The cases which are under the airline's control only those cases can get you your refund or compensation. To request a Jetstar cancelled flight reimbursement or compensation, you have to contact a Jetstar agent.

Jetstar cancelled flight compensation is based on how much delay has happened and trip details. If you do not choose to continue your vacation plans, you may request full compensation or travel credit points.

Jetstar claim for cancelled flight

The Jetstar flight cancellation compensation depends upon how long your flight was. You will be compensated if:

You were told of the flight cancellation fewer than 14 days before your departure date, you may be eligible for compensation of up to €600 per person.
You arrived more than three hours after your initial flight's scheduled arrival time.

Look at the approximate Jetstar claim for cancelled flight below:

The amount of Jetstar cancelled flight reimbursement you will get us based upon your trip and is as follows:

Distance Compensation (all flights under 1,500 kilometers): €250 per person.
Jetstar Internal Flights (over 1,500 Kilometers): €400 per person.
Non-internal EU flights (between 1,500 and 3,500 kilometers): €400 per person.
Jetstar International Flights (over 3,500 Kilometers): €600 per person.

Frequently Ask Questions

Q1. Can I get a 100% refund on flight cancellation?

Jetstar cancel flight refund value is equal to your fare’s value in case you have not initiated your trip at all. If you have used half of your ticket then half refund will be given. Before this, know if you are eligible for a refund.

Q.2 Can I get a refund if my flight has been cancelled?

Certainly. If your flight was cancelled by the airline, you are eligible for a complete Jetstar cancelled flight reimbursement. However, you may contact Jetstar customer support at +61-1800-718-568 (OTA) for assistance.

Q.3 Do I get compensation if my flight is delayed?

Yes. You will get the Jetstar flight cancellation compensation if your flight is delayed by 3 or more hours, if you cancel the alternate flight offered by the airline. You may request for a refund, if you are not satisfied with alternative flight, under the Jetstar cancel flight refund.