How to Claim Your Refund: A Complete Guide to Jetstar Flight Cancellation Policy

Need to cancel your flight? Some unexpected situations may force you to cancel your reservation. Jetstar Airlines understands this situation and provides you with a straightforward Jetstar flight cancellation policy. You may cancel your flight prior to the cancellation deadline to avoid the last-minute hassle. To get assistance for your flight cancellation, please call us at +61-1800-718-568 (OTA). In this guide, you will get everything about the Jetstar booking cancellation rules, including cancellation steps, fees, no-show restrictions and much more. 

Overview of Jetstar flight cancellation policy 

Jetstar cancelled flight policy permits you to cancel your reservation. It will be subject to specific terms & conditions. Here is an overview of Jetstar flight cancellation policy. 

Things to remember 

• You should check the Jetstar cancellation fee, before ticket cancellation. Because at the time of cancellation, the airline will charge you a Jetstar flight cancellation fee. 
• Under the Jetstar flight cancellation policy, you may not request a refund, if you book a ticket through an unauthorized channel.
• Within the “Quick-Fix” time, you may cancel your ticket without incurring the extra charges and request a complete refund under the Jetstar cancel flight refund rules.
• Jetstar Airlines will not charge you a flight cancellation fee, if you have a refundable ticket, under the Jetstar flight cancellation policy.
• If your flight is delayed or cancelled due to airline cause, no need to pay the fight change fee. 
• Jetstar may provide you with a full refund, if you do not accept the alternative flight.
• If your flight is delayed more than three hours, the airline will provide you with an alternative flight.
• The flight cancellation cost depends on your fare type and when you request for ticket cancellation.
• As per the Jetstar international flight cancellations rules, you will need to get in touch with an airline agent for international ticket cancellation. 

Note: If you are not sure about the flight cancellation, changing it could be a better option. Check out our comprehensive guide on how to change your flight plans.

Jetstar 24 hour cancellation policy

Jetstar ticket cancellation rules permit you to cancel your booking without incurring the extra charges under the Quick-Fix option. In this risk-free period, passengers are eligible to cancel their flight free of charge. You may cancel your flight online easily within the quick-fix option. Call at +61-1800-718-568 (OTA) to cancel your flight free of charge within the first hour of your booking. The quick fix option is applicable for unaccompanied minors who travel alone without their parents.

How do I cancel a Jetstar flight?

By following these simple steps, you can cancel your Jetstar flight without any hassle.

Jetstar cancel booking online: 

• You will need to visit the Jetstar Airlines website. 
• Finish the login process with the required credentials. 
• Now go to “Manage Booking” page. 
• Fill in your Jetstar booking number and last name in the required column. 
• Wait for retrieving your information.
• Select the flight 
• Click the “continue” button. 
• After that, your refund value and cancellation fee will show on your display. 
• You will need to complete the “Flight Cancellation” Form.
• Pay the cancellation fee. 

Speak with live representatives:

Check out the steps below, to cancel your Jetstar flight by speaking with live representatives.

• Dial +61-1800-718-568 (OTA) to connect with the Jetstar customer support.
• Choose the preferred language.
• Select the flight cancellation button through IVR prompts. 
• Request a flight cancellation. 
• Share your Jetstar booking number and personal details. 
• The airline agent will check your ticket eligibility. 
• If all requirements meet, tell them about your new flight date and upgrade service.
• Finish the cancellation cost and service charges, if required.

At the Airport:

If your booking is not eligible for online ticket cancellation, you may visit the airport. Find the airline representatives at the airport and request a flight cancellation. Inform the airline officials about your cancellation reason and provide them with your booking number and personal details.

Travel agent:

If your reservation was made through any third party or travel agent, you will need to connect your travel agent for flight cancellation. A travel agent may charge you a service fee. You must inform your travel agent if you need to cancel your flight. 

Jetstar Flight Cancelled Refund Guidelines

As per the Jetstar cancelled flight reimbursement rules, if your Jetstar ticket is eligible for a refund, you may request a refund from Jetstar Airlines. Look at the points below to see when you will be eligible for a refund.

• Your flight ticket must be booked with an authorized channel.
• If your flight is canceled due to Jetstar Airlines' cause, you may request a reimbursement.
• By getting in touch with the airline help support team, you can request a refund.
• As per the Jetstar flight cancelled refund rules, non-refundable fares are not eligible for a full refund. 
• If you cancel your ticket due to a medical reason, the airline may allow you to rebook your flight within the specific time. 
• You will need to complete the refund request form. 
• If you book tickets through credit cards, you will get a refund within 7–20 working days. 
• The airline will provide you a refund within 7-30 business days, if you book a ticket through another payment method. 

Jetstar compensation policy for delayed and cancelled flights

Jetstar Airlines will compensate you, if your flight is cancelled or delayed due to airline management. The following points about the Jetstar compensation policy. 

• You may request compensation from Jetstar Airlines, if all requirements are fulfilled. 
• If your flight is delayed more than three hours of planned departure, the airline may provide you with an alternative flight as soon as possible. 
• There is no compensation, if the flight is delayed beyond airline control.
• Jetstar Airlines will provide you with full reimbursement if your ticket is cancelled due to airline cause. 
• Jetstar claim for cancelled flight rules, you may request compensation if your booking is delayed or cancelled due to Jetstar Airways control. 

Jetstar Flight Cancellation Fee

Many airlines usually charge a cancellation fee for the travelers to claim the refund (flight credit or cash). However, Jetstar does not charge any cancellation fee for a refund in the form of a flight credit but charges for a cash refund.

Although only the Business Class Max fare allows you to have a refund in the form of money and no other fares. Jetstar flight cancellation policy has the rule that the cancellation fee must be paid in the currency in which you paid for your reservation.

The Jetstar cancellation fee for business class Max fare depends upon the route and how long your flight is. More or less, the Jetstar cancellation fee for all the routes is approximately $50 AUD. Still, take a look below for a precise listing:

• Australian domestic: $50 AUD
• Short haul international from Australia: $50 AUD
• Long haul with Jetstar Airways: $50 AUD
• International with Jetstar Asia: $50 SGD
• International with Jetstar Japan: 3000 JPY or 900000 VND

Conclusion 

Before making the cancellations, check whether you can cancel your ticket or not, and you will get the refund or not. Refundable tickets are cancellable without the fee. As per the Jetstar cancellation fee, if you cancel your ticket within the risk-free period, you will be refunded your whole amount. 

The Jetstar flight cancellation policy varies depending on the fare type, route, and when you cancel. You can cancel your ticket by methods such as calling the reservation executive, by website, or by airport visit, and if you booked your ticket via a travel agent, then you should make the cancellations via them. 

FAQ’s 

What is the refund policy for economy fare class?

As per Jetstar refund policy, economy fare class is generally non-refundable.

What is FareCredit?

While making the reservation, you can buy the FareCredit by paying extra. FareCredit gives you the flexibility to cancel your flight, and you will get a flight credit voucher in turn. 

How to cancel a Jetstar flight?

As per the cancel flight Jetstar rules, passengers may cancel their flight online or connect with an airline executive. However, you may cancel your Jetstar booking by connecting with a travel agent. However, you may contact Jetstar customer support at +61-1800-718-568 (OTA) for assistance.

Can I get a refund from Jetstar Airlines? 

Yes, you may obtain a refund from Jetstar Airlines, under the Jetstar cancel flight refund rules. While requesting a refund, you must follow all the refund requirements, under the Jetstar flight cancellation policy.